Shipping policy

Thank you for choosing JEG NutriLabs. We are committed to delivering your products with accuracy, speed, and care. This Shipping Policy explains how and when your order will arrive once it is placed.

Processing Times

Orders are processed within 1–2 business days (Monday–Friday), excluding holidays.
During high-volume periods, processing times may be extended.

You will receive an email confirmation as soon as your order ships.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location and the weight of your order.

Estimated delivery times:

Standard Shipping (U.S.): 3–5 business days

Delivery estimates are provided by the carrier and cannot be guaranteed.

Free Shipping

We offer free U.S. shipping on orders over $75 (before taxes and after discounts).
This threshold may change during promotional periods.

Order Tracking

Once your order ships, you will receive a tracking number via email.
Tracking information may take up to 24 hours to update.

Incorrect or Incomplete Addresses

Please verify your shipping address carefully at checkout.

JEG NutriLabs is not responsible for:

Incorrect or incomplete addresses entered by the customer

Delayed, lost, or returned packages due to address errors

Additional shipping costs needed to resend returned packages

If a package is returned to us due to an incorrect address, we will contact you for reshipment options.

Lost, Delayed, or Stolen Packages

Once your package has been handed to the carrier, risk of loss transfers to the customer.

JEG NutriLabs is not responsible for:

Packages marked “delivered” but not received

Carrier delays

Weather-related issues

Lost or stolen packages

For missing packages marked “delivered,” please check:

With neighbors

Mailroom or front desk

Shared mailbox or package lockers

With your local post office or carrier

If your package cannot be located, we recommend filing a claim directly with the carrier.

Shipping Restrictions

For product safety and compliance reasons, some supplements cannot be shipped to certain locations. If your address falls under a restricted region, we will notify you and issue a refund.

Order Changes

Once an order is submitted, we cannot guarantee the ability to modify or cancel it.
If you need assistance, contact us immediately at: {{support email}}.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

Your order number

A description of the issue

Photos of the package and items

We will work with you to resolve the issue as quickly as possible.

Contact Us

For questions about this Shipping Policy or your order, contact us at:

JEG NutriLabs LLC
Email: support@jegnutrilabs.com